Dear Facebook: Fix My Page

Hello Facebook,

I appreciate the hundreds of ways you’ve provided to allow me to report people doing nasty things on your site. What bothers me is the fact you provide no ways to report a software fault, i.e., when something is broken. My page will no longer display links properly. Without it, my page cannot display links to my work and other relevant sites.

This isn’t a general feedback request, it’s a fault report and it needs to go to a help desk where the fault will be fixed or turned over to the software engineers who will fix it. The URL for my page is:

If you can’t/won’t fix the fault, I’ll delete the page because it serves no purpose if it doesn’t work, and all the so-called business tools you want me to try out aren’t going to help me until you resolve the fault.

In case it helps you to know, my personal profile page will properly display links when I type in a URL, but my page won’t.

I used to work in support for major computer companies, from testing to manning the phones, so I know what you need to do if you value my business.

This boilerplate on your “support page” is not an answer:


Malcolm R. Campbell

What if Facebook went away?

We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience. – Facebook on Twitter at high noon today.

Today we’re learning what the world would be like if Facebook went away. Right now, it’s gone. I’ll avoid the technical speculation about the cause of the outage.

No doubt, some users thought the feds finally made good on their threat to break up Facebook. So far, the feds aren’t claiming responsibility. Neither are any of the other usual suspects.

Short term, going cold turkey on Facebook is like quitting cigarettes or heroine. I’m drinking a class of red wine to take the edge off.

A lot of people are act holier than thou when they quit Facebook or cut down on the amount of time spent there. They cite all kinds of reasons: nasty people, politics, ads, companies getting their data, time better spent doing other things like, say, texting.

For many of us, Facebook serves as a clearing house linking us to virtual friends and people in our bricks and mortar neighborhoods, provides links to websites and blogs, connects us to others in special interest areas, tunes us into what’s going on in the world. It’s hard going without it.

Like many people in my generation, I began on CompuServe, jumped to MySpace, and ended up on Facebook. Some peple say Facebook is for old people. Fine, why should that be a detrimental thing? Some people say Facebook shouldn’t let bad guys have accounts. Why not? The rationale for that is that we’re too gullible, ignorant, an unwashed to make our own decisions and will all be led astray if the bad guys get to speak their piece.

Perhaps by the time you read this post, Facebook will be up and running again. Or maybe it’s gone forever for better or worse. Either way, the world will keep on turning and we’ll find new services and/or addictions.


An invitation to visit my Facebook author’s page

If you’re a savvy reader, your first question should be, “What’s in it for me?”

If you’ve been reading this blog long enough to remember the Book Bits posts that featured links to books and authors news, reviews, interviews, and publishing trends, then you’ll know the general format of the page.

Every day, I post four or five links to these kinds of topics. So, it’s a quick place to check for publishing news, obituaries, and news of upcoming books.

I also post a link to this blog and every once in awhile a link to one of my book pages at an online bookseller.

It’s a page for “book people.”

Click on this graphic to stop by and take a look: