Dear Barnes and Noble

I visited your site to day to buy three books. After several hours of chat sessions, I see why you are having trouble competing with Amazon:

Me: I have $50 worth of books sitting in my cart, stuck there for eternity, I guess, because your software says the address I’ve used at B&N for years is suddenly an APO address.

First Chat Agent: Cancel the order and re-enter it and everything will be fine.

Me: I did what the first agent suggested and everything isn’t fine.

Second Chat Agent: Clear your cache, delete cookies, and change browsers.

Me: I did everything the previous agents suggested, and things aren’t fine.

Third Chat Agent: Can I look at your cart?

Me: Sure.

Agent: Is this the shipping address you always use?

Me: Yes.

Agent: Things appear to be fucked up.

Me: (After Agent Three suddenly disappeared.) Hi agent four, can you fix this mess?

Agent Four: May I kindly take 3-5 minutes to look at your cart.

Me: Sure. It’s only taken 90 minutes so far, so have at it.

Agent Four: I apologize for the fact that some of the information on our website is inaccurate.

Me: Which information?

Agent Four: Is there anything else I can hel you with?

Me: Apparently not.

I signed off CHAT and found an e-mail message in my inbox. “Hi, Malcolm, the following items have shipped.” What a frustrating experience. Maybe I’ll go back to Amazon .



Bestselling Fantasy Writer Christopher Paolini Kicks of New B&N Residency Program

Book Bits Special

from Barnes and Noble

New York, NY – February 4, 2019 – Barnes & Noble, Inc. (NYSE: BKS), the world’s largest retail bookseller, today announced that it will host fantasy writer Christopher Paolini for a 10-month author residency to celebrate his internationally bestselling Inheritance Cycle series, as well as his new collection of three stories set in the world of Alagaësia: The Fork, the Witch and the Worm. As part of this national tour, Paolini will appear at 11 Barnes & Noble locations from March through December 2019 with an enhanced customer experience that includes a presentation by Paolini, a booksigning, exclusive trivia, social media photo opportunities with an exclusive backdrop, and an exclusive giveaway, while supplies last.

“We are so excited to be working with Random House Children’s Books to host author Christopher Paolini on this exciting author residency tour,” said Stephanie Fryling, Vice President of Merchandising, Children’s Books at Barnes & Noble. “Fans will have the chance to have an exclusive experience with Paolini and enter the world of Eragon in a way like never before at Barnes & Noble stores across the country.”

Wikipedia Photo

Christopher Paolini is best known as the author of the Inheritance Cycle, a bestselling series comprised of four books including Eragon, Eldest, Brisingr and Inheritance. Paolini wrote Eragon shortly after graduating high school at age 15. The Fork, the Witch and the Worm is Paolini’s newest book in the fantasy series, which debuted at #1 on The New York Times Young Adult Bestseller list.

“It has been such a blast meeting so many Eragon fans while on tour for The Fork, the Witch, and the Worm. I look forward to meeting even more of them on my national Barnes & Noble 2019 Residency Tour,” Paolini said.

The tour will kick off in Paolini’s hometown of Bozeman, MT, on March 4. The full list of tour dates are below.

Barnes & Noble Christopher Paolini 2019 Residency Tour Dates:

Bozeman, MT, Monday, March 4, 5 PM
Boise, ID, Saturday, April 13, 6 PM
Albuquerque, NM, Friday, May 10, 7 PM
Edina, MN, Sunday, June 9, 1 PM
Briargate, Colorado Springs, CO, Friday, June 14, 2 PM
Exton, PA, Saturday, July 13, 1 PM
Akron, OH, Friday, August 9, 7 PM
Springfield, MO, Saturday, September 14, 3 PM
Grand Rapids, MI, Friday, October 11, 6:30 PM
Orem, UT, Saturday, November 9, 2 PM
Stonebriar Mall, Frisco, TX, Sunday, December 8, 2 PM